Email us
The fastest way to reach a person is email:
We read every message and normally reply within one business day (Monday–Friday). Messages that arrive at a weekend or on a public holiday are answered on the next business day.
Please include
- your order number, if your question is about an order;
- the email address you used at checkout;
- a photo, if an item arrived damaged.
That lets us resolve most issues in a single reply.
What we can help with
- Order status and tracking — see also our Shipping Policy.
- Returns, replacements and refunds — see our Returns & Refunds Policy.
- Lot and purity questions — third-party reports are published on our lab tests page.
- Reconstitution maths — our reconstitution calculator works out concentration per vial for you.
What we cannot help with
Everything we sell is supplied for laboratory research use only. We cannot advise on dosing, administration or personal use, and we cannot answer medical questions. If you have a health concern, please speak to a licensed healthcare professional.