This policy explains what personal information Peptides21 collects when you use this website, why we collect it, and what you can ask us to do with it. Questions: admin@peptides21.com.
What we collect
- Order information — your name, email address, phone number, shipping and billing address, the items you bought and your order history. We need this to take and deliver your order.
- Payment information — handled by our payment provider on their own secure page. We receive a confirmation that a payment succeeded or failed, and a reference number. We never receive or store your full card number, expiry date or security code.
- Account information — if you create an account, your email address and a securely hashed password. We never see your password in readable form.
- Messages you send us — the content of emails and contact-form messages, so we can answer them.
- Technical information — IP address, browser type and the pages you visit, recorded in ordinary server logs. We use this to keep the site secure and working, for example to stop automated attacks on the login page.
Cookies
We use only the cookies the store needs to function: one to remember what is in your shopping cart, and one to keep you signed in if you have an account. They are not used for advertising or cross-site tracking. Blocking them in your browser will stop the cart and checkout working.
Why we use your information
To process, pack, ship and account for your order; to send you order confirmations and shipping updates; to answer your questions; to detect and prevent fraud and abuse; and to meet our tax and record-keeping obligations. We only send marketing email if you ask us to, and every such email has an unsubscribe link.
Who we share it with
We share the minimum necessary with the services that make the store work: our payment provider, our shipping carrier, our web host, and our email delivery provider. Each is bound to use the information only to provide that service. We also disclose information where the law requires it. We do not sell your personal information, and we do not share it with data brokers or advertisers.
How long we keep it
We keep order and payment records for as long as tax and accounting rules require, normally seven years. Account details are kept until you ask us to close the account. Server logs are kept for a short period and then discarded.
Security
The site is served over encrypted HTTPS, administrative access is restricted, and login attempts are rate-limited. No system is perfect, but we take reasonable technical and organisational measures to protect your information.
Your choices
You can ask us to give you a copy of the personal information we hold about you, correct it if it is wrong, or delete it where we are not required to keep it. You can unsubscribe from marketing email at any time. Depending on where you live you may have additional rights, including the right to opt out of any sale or sharing of personal information — as noted above, we do neither. To make a request, email admin@peptides21.com; we will respond within 30 days and may need to verify who you are first.
Children
This site is not intended for anyone under 21, and we do not knowingly collect information from children. If you believe a child has given us personal information, contact us and we will delete it.
Changes
If we change this policy we will update this page and the date below.